Authenticity & Warranty

All of the merchandise we sell is guaranteed to be 100% authentic, brand new and of first quality.

We acquire our inventory directly from the brands, their authorized dealers or trusted independent vendors only. Everything we sell still has its original tags and comes complete with any accompanying authenticity cards, dust covers, etc. In addition, the serial numbers on all of our products are fully verifiable with the manufacturers.

The majority of the merchandise we carry is past season which is why, in many cases, we are are able to offer such substantial savings and also why the items may no longer appear in the respective brand’s store or on their website. 

That said, we welcome you to take our merchandise to its respective brand store or authorized dealer near you to verify the authenticity. We stand behind the authenticity of our merchandise with a lifetime money-back guarantee.

To file a claim, contact our warranty claims department via email support@designerbrands.ae or phone (+971 4 57 99 4640). Please provide either your order number and/or the first and last name by whom the order was placed, along with a brief description of the issue and photos. If your claim was approved, you will be issued a RMA code and an address where to return.