Return & Refunds

Simple. Easy. 14-Day Returns. 

We understand returning an item can be a hassle, so we've made this process as easy as possible. If you don't love the item you purchased from Designerbrands.ae —for any reason—simply return within 14 days for a full refund, less any initial shipping charges.

Items returned must be in their original, unused condition with all authenticity cards, dust covers, tags, packaging and protector tapes intact. Items returned in any other condition will be subject to a restocking fee or returned at our discretion. 

How to Make a Return

  1. To request a return, submit a return request 7 days after receiving your merchandise by going to My Account -> Orders and select the product you would like to request for refund.
  2. Print a Return Shipping Label and Ship once authorized, you will be able to print a return shipping label. Simply affix this label to the package and drop it off at any post office or leave it with your carrier. Customer will pay return shipping fees including any taxes.
  3. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 5 to 10 days for the refund transfer to be completed.
  4. Full refund including return shipping fees for verified return items by default on part of Designerbrands.ae.

    Make sure to secure the item in its packaging, as you’re responsible for delivering it to us in the same condition you received it. Items which are used or missing any of their accoutrements (tags, authenticity cards, dust bags, etc.) are not eligible for return.

    If you have specific questions about our return policy not addressed here, please email us at support@designerbrands.ae.

    Receive a full refund to your original payment source if;

    -We conclude after reviewing your claim that the product received differs substantially from the item you received. This includes, but is not limited to inauthentic items, items with unreported damage and wear, and inaccuracies in the listing.

    -The wrong product was sent by DESIGNERBRANDS.
    -The product is defective.
    -The product was damaged in shipping.
    -The product is tampered 

    Receive DesignerBrands Site Credit if;

    You are dissatisfied with the item for any reason; such as the style, fit or just changing your mind, unless the item is marked Final Sale or- DESIGNERBRANDS.AE finds during review of your claim that the item is authentic and was accurately described at the time of sale. 

    Site credit can be used on any item for sale on DESIGNERBRANDS.AE is non-transferable and does not expire. 

    Additional Considerations

    Final Sale (Non-Returnable) items. Some items are marked Final Sale and cannot be returned for DESIGNERBRANDS Site Credit.

    Items may be marked Final Sale for a number of reasons, including:

    • Price is less than $100/ AED360.
    • Listed category are: Weddings, Maternity, Fragrance, Hosiery, Swimwear, Sports bras, Tech accessories, Activewear gear.

    Designerbrands.ae cannot process returns that do not follow our guidelines, including: 

    • Returns delivered without a return request. 
    • Returns delivered later than 14 days from request.
    • Lost or damaged returns shipped without using our return shipping label.
    • An unreasonable amount of return requests submitted under a single user account.

    Spotii Financing 

    When you order through Spotii you are still covered under our return policy. If you receive a full refund for a claim, your agreement with Spotii is voided and you are not obligated to continue paying for the purchase through Spotii. If your return is processed as DESIGNERBRANDS Site Credit, you are still required to complete your payment plan with Spotii.

    CANCELLATION POLICY (For Products or Services)

    Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 5 to 10 days for the refund transfer to be completed.