We are able to offer an International Delivery, you can send your order to 130 countries and regions around the world. Delivery times may increase depending on the delivery destination. The delivery takes place on average within 4-7 working days.
Note: If you would like an alternate shipping method to be arranged, please contact us prior to placing your order, and we will do our best to accommodate your request.
Standard Domestic delivery - takes approximately 5-10 business days from dispatch.
Express domestic delivery - where the retailer country and the delivery country are the same), takes approximately 1-5 business days from dispatch.
Express international delivery - where the retailer country and the delivery country are not the same, takes approximately 3-7 business days from dispatch.
A signature may be required on receipt.
FREE WORLDWIDE SHIPPING on all orders above AED600 otherwise, AED 55 for International and AED 20 for Domestic.
If any additional delivery surcharge fees occur with your order, such as if the weight of a product exceeds the courier allowance or delivery to a remote destination, we’ll contact you and you’ll be able to choose to proceed or cancel the order.
Please note: as with any delivery service, timescales are estimates, cannot be guaranteed and don’t include customs clearing times beyond our control. Specifically for deliveries to South Africa, please allow additional time due to delays with the South African customs and postal service.
*Please also read our Covid policy for additional information effecting delivery.
All orders ship with a tracking service. Once your order has shipped, we will email you the tracking number and you can check the status of your order online at anytime.
Please note, tracking numbers may take up to 24 hours to update once shipped.
All orders will require a signature as proof of delivery.
Orders placed outside of our ordinary working hours (Saturday to Thursday – 9am to 6pm) or after the cut of time and/or on ant UAE public Holiday will be processed the next UAE working day. We reserve the right to impose a re-delivery charge if the order is not accepted at the address supplied.
TAX & CUSTOM DUTIES
For selected countries DesignerBrands will automatically pay any tax or customs duty applied, therefore the amount you pay on check out is the final amount, your parcel will be delivered as DDP or delivery duty paid.
For some countries this isn't possible and you will have to pay import duty and tax on arrival, if this is the case your parcel will be held until it has been paid. If charges are not paid your parcel may be destroyed and DesignerBrands will have no liability towards this.
www.designerbrands.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
We are more than happy to answer any questions or listen to any suggestions you may have regarding our delivery policy, so please drop us an email at firstname.lastname@example.org, call us or even connect with us on chat at anytime.
*Customer service office hours:
Saturday - Thursday 9 AM to 5 PM (UAE time)
Friday-We will ensure to respond within 24 hours